Professional Galileo Training
Training by: Pradhuman Singh Rathore | GDS Trainer | Founder – AEROXA ACADEMY
About the Training
This training program at AEROXA ACADEMY is designed for individuals who want to build a strong foundation in the travel industry. Whether you're a beginner planning to start your own travel agency, a student exploring career opportunities in tourism, or an existing travel agent looking to upgrade your technical skills—this course is built for you. We focus on practical, hands-on learning using GDS systems like Amadeus and Galileo, with step-by-step guidance, downloadable notes, and real-world examples. Each module is carefully crafted to ensure clarity, confidence, and global professionalism.
Comprehensive Course Modules
M1:Module 1: System Introduction & Industry Basics
- Galileo
- A, B, C, D, E Window Functions
- Keyboard Navigation & Screen Layout
- Airline Types: LCC vs GDS
- Fare Types in Airlines: Published, SME, NDC, SOTO
- Fare Knowledge Types: Live Fare, Group Fare, Series Fare
- Encoding/Decoding: Cities, Airlines, Aircraft
- Availability Search
- Fare Shopper Overview
- Phonetic Abbreviation Chart
M2:Module 2: Passenger Details & PNR Foundation
- Name Entry: Adult, Child, Infant
- Gender, Title, Age Logic
- Contact Details: Phone, Email
- Received From
- Remarks
- PNR Save & Retrieve
M3:Module 3: Itinerary Building & Trip Types
- Segment Sell: Direct, Connecting
- One-Way, Round Trip, Circle Trip
- ARNK, Open Jaw
- Multicity Itinerary
- Segment Cancellation & Modification
- Segment Status Codes
- Dummy ticket
M4:Module 4: Fare Concepts & Pricing
- Fare Quote (FQ) and Pricing Modifiers
- Fare Quote Planner
- Historical Pricing
- Finding Cheapest Fare using Fare Shopper / Lowest Fare Tools
- Fare Basis & Designator
- Q Surcharge, YQ/YR Breakdown
- Airline Commission Structure
- Segment Pricing Logic
- Skip Leg Fare Strategy (Hidden City Pricing Awareness)
M5:Module 5: SSR & Special Services
- Meal Requests
- Wheelchair, Infant, Pet SSRs
- Seat Selection
- Document SSRs
- Mileage Membership Program
- Basenet
- SSR Troubleshooting
M6:Module 6: Segment Handling
- Passive Segment
- Ghost Segment
- Manual Segment Entry
- Segment Linking & Unlinking
M7:Module 7: Ticketing, Reissue & Refunds
- Form of Payment Entry
- Ticket Issuance
- VOID Process
- Revalidation Process
- Reissue vs Revalidation
- Voluntary Changes
- Involuntary Changes
- Partial Refund
- Full Refund
- Refund and Cancellation Penalties
- EMD-A vs EMD-S
M8:Module 8: Billing & Reporting
- BSP Overview
- ARC Overview
- ADM/ACM
- Weekly Billing Cycle
- Galileo Reports
- DOT (Department of Transportation) Rule
M9:Module 9: Global Geography & TC Areas
- IATA Areas: TC1, TC2, TC3
- Sub-Areas & Country Codes
- Map-Based Routing
- Mileage Calculation
M10:Module 10: Immigration & Visa Rules
- Immigration Rules by Region
- Transit Visa Requirements
- Visa Types
- Advance Passenger Information
- Airline Document Policies
M11:Module 11: Troubleshooting & Scenarios
- Error Messages
- PNR Corruption
- Ghost Segment Issues
- SSR Failures
M12:Module 12: Queue Management
- Queue Placement
- Queue Categories
- Queue Monitoring
- Queue Removal
- Queue Transfer
- Queue Priority Handling